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Managed Services

We offer servicing programs at reasonable rates, to optimize the performance and longevity of mission-critical systems. 
 

Our goal is to keep organizations connected, resulting in increased safety, reduced operational costs, enhanced profitability, improved customer loyalty and overall satisfaction.
 

Save a service call.

Protect your investment.
 

Beacon Communications offers comprehensive support to maintain system functionality, improve effectiveness, minimize downtime, and reduce expenses over time.
 

Services are performed by our highly trained & knowledgable technicians to ensure all work is done to the Beacon standard. This helps protect your investment and proactively avoid system disruption or failures.

Team of Industrial Engineers

Take advantage of our Managed Services.

We offer customized service agreements that give you peace of mind.

  • Software Upgrades
  • Remote Management
  • Access Control Integration
  • Preventative Maintenance
  • Disaster Recovery & Back Ups
  • End User Training
  • Dedicated Program Manager
  • 24/7 Service & Support
  • Proactive testing & repairs that help prevent system failures

Software Upgrades

Keep your equipment & software up-to-date and secure with ongoing cybersecurity and patch updates for added features and functionality.

Remote Management

We provide remote diagnostics for troubleshooting and system management to make repairs quickly, with more flexibility and less downtime.

 

Access Control Integration

We work with manufacturers to achieve custom integrations with other relevant systems that include but are not limited to overhead paging, camera systems, wireless locks, real-time locating systems (RTLS) for duress, and infant protection solutions.

Preventative Maintenance & Testing

We perform proactive tests and repairs that prevent system failures, as well as create deliverables such as annual testing reports to identify potential failures before they become critical.

Disaster Recovery & Back Ups

We provide regularly scheduled system backups, create redundancies, and establish recovery plans in case of outages or emergencies. 

End-User Training

We train end users on all the solutions we provide. Based on your needs, we can customize training intervals to educate your teams on how to best use the systems and equipment we install. We can also schedule ongoing trainings to keep staff updated on the latest features and functionalities. 

Dedicated Program Manager 

We can provide a dedicated Program Manager as an added service for those that require management of larger projects across multiple sites/facilities, also working to create a game plan for execution on long-term technology goals.

24/7 Service & Support

We offer all of our clients 24/7 remote IT support and local service technicians for on-site assistance who are able to respond quickly & effectively.

Partnering with pioneers in tech

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What our clients have to say

“We rely on Beacon on an ongoing and recurring basis. There are multi-year projects, a consistent need to update and upgrade systems, and small enhancements that need to be made. There’s always something for Beacon to be pushing forward with.”

Senior Application Analyst, Health Partner, MN, Customer

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